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Privacy policy

  1. Introduction 

This privacy policy describes how ETA Green Power Ltd. processes your personal  information. It deals with how we collect information, what we do with it, how we protect it  and what controls and rights you have over your personal data.  

We are committed to protecting the privacy of anyone interacting with us and will treat all  information you give us carefully. 

Where possible, our policies are written under the guidelines of the Plain English Campaign  for ease of reading and interpretation.  

We promise to: 

  • Tell you why we collect personal information, how we do this and what we use it for • Only collect the information we need to deliver the service to you 
  • Keep all personal information up to date and ensure it is safe and secure • Tell you why we can process your information 
  • Tell you the reason we are processing your personal data 
  • Tell you whether you must provide it to us 
  • Tell you how long we shall retain it 
  • Tell you whether there are other recipients of your personal information • Tell you whether we intend to transfer it outside of the UK 
  • Whether we use automated decision-making or profiling. 

Please read this privacy policy carefully to understand how we process your personal data.  By providing your personal data to us or using our services or this website, you accept and consent to the practices in this privacy policy. 

We may update this policy from time to time. The date this policy was last updated is shown  at the end of this document. 

As the Data Controller, we fully comply with the Data Protection Act 2018, the Privacy and  Electronic Communications Regulations 2003 (as amended) and the UK General Data  Protection Regulations 2018 (UK GDPR 2018).  

We are registered on the ICO Data Protection Register under registration number  ZB395268 and at Companies House (England & Wales), Company number 12359858. Our  registered address is: Hethel Engineering Centre, Chapman Way, Hethel, United Kingdom,  NR14 8FB 

 

  1. Who we are 

In this policy, all references to “ETA Green Power Ltd”, “we,” “us”, and “our” are to ETA Green  Power Ltd.  

The Data Controller is ETA Green Power Ltd.  

Our GDPR Lead is Robert Bourne, Chief Operating Officer, email address  

robert.bourne@eta-gp.com, contact number 07884 113363.  

Our Data Protection Officer (DPO) is Hebborn Consultancy Ltd, Tedder House, Tedder Close,  Watton, Norfolk, IP25 6HU, email ETA@hebborn.co.uk, or telephone 0333 772 1510.  

  1. What information do we collect? 

We collect personal information about you to enable us to provide the services or fulfil a role  with us. This could include:  

  • Name and address 
  • Email address and telephone numbers 
  • Details of services you may have received from us 
  • Payment information (e.g., credit card or bank details) you give when you make a  payment to us 
  • The result of any credit or anti-fraud checks we have made on you 
  • (Team members) In addition to the information above, we also need to collect further information about you: 
  • Details of your employment 
  • Your full name and address 
  • Date and country of birth 
  • National Insurance number 
  • Passport number 
  • Personal bank details 
  • Personal email address 
  • Personal contact number 
  1. How do we collect Personal Information? 

We collect personal information in the following ways: 

  • When you make contact to enquire about our services 
  • When you provide information by filling in a form on registration or information  provided at any other time 
  • Through the provision of our services to you 
  • When you participate in discussion forums or other social media on our site or sites  managed by us 
  • When you contact us by email, telephone, social media, or any other way • When you visit our website. 
  1. How we use the information and why we need it 

We use the personal information to provide services to clients, partners, team members,  visitors, and newsletter recipients or to meet our contractual commitments to you.  

This may include: 

  • Contract – if we have a contract with you, we will process your personal information to  fulfil that contract 
  • Consent – generally, we will only ask for your consent to process your personal  information if there is no other legal ground to process it. Where we need your  consent, we will ensure you are as fully informed as possible and use that consent  solely for the reason you gave it to us. You can change your mind anytime by  contacting us at the address on page three. Any email or text sent to you will have a  link to let you do so (unsubscribe) 
  • Public interest – we will process your personal information when performing a task in  the public interest 
  • When necessary, to defend legal claims or court action 
  • Vital interests – when necessary, to protect your vital interests or those of another  person 
  • Employment – when necessary to fulfil our duties under employment law • Marketing – in addition to the processing, we will use your personal information to  provide you with information about services you have requested or would reasonably  expect to receive from us. You can change your mind anytime, and we will keep your  preferences current. Any emails to you about marketing will have a link to let you  unsubscribe. 

We do not use automated processing. 

  1. Legitimate interests 

ETA Green Power Ltd. may also process your Data when it is in our legitimate interest to do  this and when these interests do not override your rights. These legitimate interests include: 

  • Keeping our records up to date 
  • Statistical research and analysis to enable us to monitor and improve services • Sharing your personal information with people or organisations to comply with legal  or regulatory obligations or enable us to run our organisation 
  • To fulfil laws that apply to us and the third parties we work with 
  • To take part in or be the subject of any merger, sale or purchase of all or part of our  business 
  • Managing our relationships with you and third parties who assist us in providing you  services, providing you with information on product services and offers by partner  service providers. 
  1. Who will see the information? 

Your information will only be accessible to our staff and only where appropriate regarding the role they are conducting. We will never sell your information or let other organisations  use it for their purposes. We will only share your personal information: 

  • Where consent is necessary, we will have obtained your consent to us doing so and  will provide information for the specific reason your consent was given. You will have  the opportunity to withhold consent when you complete the form on which we  collect the Data, or you can also contact us at the address on page two at any time 
  • Where it is necessary to protect your vital interest (i.e. your life or health) • Organisations or people whom we must share your personal information with by law  or regulations 
  • The police or other law enforcement agencies for them to perform their duties if we  must do this by law or under a court order 
  • When using auditors and professional advisors and with your pension • administrator 
  • With our Shareholders 
  • If we merge with another organisation, form a new entity, sell our business, or purchase a business 
  1. Security 
  • The security of your personal information is especially important to us. We protect all  personal data we hold and ensure we have appropriate organisational and technical  measures in place to prevent unauthorised access or unlawful processing of personal  data and to prevent data from being lost, destroyed, or damaged. 
  • All information you provide to us is stored on our secure servers. Where we have given  you (or where you have chosen) a password that enables you to access certain parts  of our site, you are responsible for keeping this password confidential. We ask you not  to share a password with anyone at ETA Green Power Ltd. or on our website. 
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot  guarantee the security of your data before it reaches our site. 
  • Any transmission is at your own risk. Once we have received your information, we will  use strict procedures and security features to prevent unauthorised access. • Personal data is processed in the UK. 
  1. Your rights 

You have the following rights: 

  • A right to transparency concerning how we use your personal information (right to be informed) 
  • To request a copy of the information we hold about you, which will be provided to you  within one month (right of access) 
  • To require an update or amendment of the information we hold about you (right of  rectification) 
  • To ask us to stop using your information (right to restrict processing) 
  • To ask us to remove your personal information from our records (right to be forgotten)  
  • To request us to remove your information for marketing purposes (right to object) • To obtain and reuse your data for your purposes (right to portability) 
  • Not to be subject to decision-based automated processing. 

You can contact us concerning any of your rights at: ETA@hebborn.co.uk, by calling 0333  772 1510 or in writing to Hebborn Consultancy Ltd, Tedder House, Tedder Close, Watton,  Norfolk IP25 6HU.  

To protect your privacy, we may ask you to prove your identity before we formally respond to  any request. There is not usually a charge for a request, and we will respond to your request  within one month. 

If you are dissatisfied with how we deal with your request, contact the Information  Commissioners Office at 0303 123 1113 or their website, www.ico.org.uk. 

  1. Cookies 

Our website uses Cookies to distinguish you from other users of our website. This helps us  provide a good experience when you browse our website and allows us to improve our site.  

More information concerning our use of cookies can be found within our Cookies Policy (GDPR 100-001) held on our company website www.eta-gp.com 

  1. Retention of information. 

We keep your information only for as long as necessary for each purpose we use it. We use  the following guidelines: 

  • Any time limits set by law or recommended by regulators, professional bodies, or associations 
  • For as long as we have a reasonable need to manage our relationship with you.

12. How to contact us 

If you have any questions about how we collect, store, and use personal information, or if you  have any other privacy-related questions, please contact us by any of the following means: 

Telephone 0333 772 1510 

Email keith@hebborn.co.uk 

 In writing Data Protection Officer Hebborn Consultancy Ltd. Tedder House, Tedder  Close, Watton Norfolk IP25 6HU